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29 avril 2013 – 11 h 26 min | 7 Commentaires

L’autre jour un ramoneur se pointe à ma porte et me propose un ramonage de mes conduits de Cheminée.
J’accepte la prestation que le ramoneur xxxxx me propose sauf qu’il me donne un certificat pour 2 …

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Escroquerie Arnaque société ORANGE France Telecom: depot de plainte au tribunal + dommages et intérêts pour préjudice matériel et moral

Soumis par sur 29 octobre 2009 – 18 h 17 min25 Commentaires

orange-logoAndré H.                             Paris le  23 septembre 2009
17 rue xxxxxxxx
75016 PARIS
06xxxxxxxx ( Ligne provisoire mobicarte)

Griefs retenus contre la Société ORANGE.
Ligne 06xxxxxxxx

Après avoir fait l’acquisition, en septembre 2007, d’un forfait Orange du Type UNIK, j’ai constaté que le dispositif ne fonctionnait pas. Mes réclamations et ma première plainte auprès du tribunal ont amené la Société Orange France Telecom à s’engager et à réparer le dispositif dans les meilleurs délais. Mais ils ne l’ont pas fait .

Le 11 avril 2008 la Société Orange France Telecom me propose de rétablir le dispositif UNIK. Malheureusement il ne fonctionne pas. Après plusieurs appels vers le Service Clients Orange France Telecom le dispositif est rétabli partiellement le 17 avril 2008 mais l’émission d’appels à travers les Hotspots ne fonctionnent pas, seul l’émission à travers la LIVEBOX est en ordre.

Le Service clients m’envoie vers le Service Technique Orange qui me renvoie vers le Service Clients Orange, qui me renvoie vers le Service Technique Orange qui me conseille de contacter une Agence Orange.

  • La première Agence Orange me renvoie en ces termes :  « Ras le bol avec le système UNIK je ne vous l’ai pas vendu, prenez contact avec l’agence qui a établi le contrat ».
  • Cette deuxième me renvoie en me faisant savoir qu’elle n’a plus de spécialiste concernant le système UNIK et qu’il faut que je contacte le Service Clients Orange. Le Service Clients Orange me fait savoir qu’une anomalie apparait, que le Service Technique Orange aurait du rétablir, et que de ce fait l’affaire est transmise à la Direction qui doit faire le nécessaire, voir me rappeler.

J’attends encore…. !

Je veux bien que ce soit les 50 ans d’Astérix mais pas besoin de faire le remake du formulaire bleu au 3ème étage et non du formulaire rouge au premier étage… !!!

Toutes les tentatives permettant de retrouver le fonctionnement total de mon téléphone étant épuisé, j’avais l’impression de parler à un mur. J’ai fais savoir à Orange France Telecom le  30  juin 2008 que je n’utiliserais plus la ligne jusqu’à résolution du problème. Pas de réaction.

J’ai donc redéposé plainte début juillet, l’affaire a été enregistrée le 17/07/08. Pas plus de réaction de la part d’Orange France Telecom. En ultime recours j’ai reproposé que l’on m’indique une adresse où je pourrais rencontrer une équipe Technique et Commerciale Orange qui pourrait depuis un ordinateur Orange et sous un quelconque Hotspots de proximité vérifier le dispositif.

=> Aucune réponse verbale, aucune correspondance, aucun message.

J’ai demandé à ma Banque le 25 juillet 2008 d’interrompre les prélèvements Orange. Orange, qui prélevait mes factures sans se soucier du service qui n’était pas rendu en totalité, sans se soucier de mon mécontentement et de ma frustration s’est contentée fin juillet 2008 de couper ma ligne 06xxxxxxxx.

orange-france-telecom

Cette situation incompréhensible m’a :

  1. fait perdre beaucoup de temps.
  2. imposée beaucoup de communications vers les Services de la Société Orange.
    m’a humilié auprès de ma famille, de mes amis et de mes fournisseurs qui avaient traduit que le dispositif ne fonctionnait pas parce que je n’avais acquitté mes redevances en temps utile.
  3. m’a vexé. J’étais censé avoir acquis le meilleur dispositif du moment. J’ai beaucoup fait rire. On se gausse encore aujourd’hui de moi.
  4. j’ai perdu beaucoup d’argent en 2008 lors des travaux de réfection de ma maison parce que mes fournisseurs ne pouvaient plus me joindre.
  5. Mes loisirs et mes activités ont été perturbés par l’absence de contacts téléphoniques ordonnés et par le temps imparti pour essayer de faire réparer par .
  6. Les agents du Service Clients d’Orange France Telecom, certainement sur les ordres des Directions, se sont amusés de mai 2008 à Juillet 2008 à me faire des offres commerciales fantaisistes et aberrantes.
  7. Les raisons énumérées ci-dessus me permettent de demander donc, en dommages et intérêts pour préjudice matériel et surtout moral, une indemnité qui tient compte de 20 mois pendant lesquels Orange m’a fait en plus inscrire sur un fichier national de mauvais clients :

Septembre 2007            Septembre 2008
Octobre                 Octobre
Novembre                Novembre
Décembre 2007            Décembre 2008
Janvier 2008                Janvier 2009
Février                 Février
Mars                    Mars
Avril                    Avril 2009
Mai
Juin
Juillet
Août 2008

1200 euros par mois pour préjudice moral + 4000 euros de préjudice matériel pour reports d’activité et pertes diverses au niveau des négociations de travaux de réfection. Soit 24000 euros + 4000 euros pour un total de 28000 euros.

Cette indemnité ne tient pas compte des mois écoulés depuis la dernière audience, temps pendant lequel Orange n’a pas plus réagit et ne réagit toujours pas, ni pour réparer, ni pour s’expliquer sur cette position incompréhensible.

André H.

25 Commentaires »

  • Abe Botti dit :

    It sounds like you’re creating problems yourself by trying to solve this issue instead of seeking at why their is always a problem in distinct first location

  • Merci pour ces informations précieuses

  • Myriam dit :

    Je pense que aussi au Luxembourg il y a des problèmes avec Orange, car ils disent p.ex. qu’un forfait de 35,00 EUR aurait 2GB illimité, alors qu’en réalité ils ‘oublient’ de dire que tous les fichiers qu’on downloadent depuis un autre pays que le Luxembourg, ils les ajoutent et ensuite il faut payer une somme énorme.
    C’est vraiment de l’escroquerie…ne prenez pas Orange!

  • jack dit :

    bonjour, mon histoire est tellement compliqué à cause d’un simple numéro de tel que je vous laisse la découvrir sur le site du républicain de l’essonne « ruiné à cause d’un déménagement »ou sur le site de Essonnes Info « on me demande de me taire et d’oublier » mon téléphone et
    06 11 13 36 43
    Merci à tous et à bientûot.

  • Jojo dit :

    Which came first, the problem or the soltuion? Luckily it doesn’t matter.

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  • How well-brought up is TGA?He must have read all the comments on here, then he censors the word jerk or jack.Anyway, it’s like going to get your childhood sweetheart’s name tattooed on your bottom, falling asleep and waking up to find the tattooist has written ‘cunt’ on your forehead and shoved a Christmas tree-shaped shard of rusty steel up your anus. Then pulled out the inside of your cock and tied it to a really lippy, tedious dwarf with B.O.

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