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29 avril 2013 – 11 h 26 min | 7 Commentaires

L’autre jour un ramoneur se pointe à ma porte et me propose un ramonage de mes conduits de Cheminée.
J’accepte la prestation que le ramoneur xxxxx me propose sauf qu’il me donne un certificat pour 2 …

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La Poste Colissimo : colis non livrés aux destinataires dans les délais

Soumis par sur 7 novembre 2010 – 22 h 49 min22 Commentaires

La Poste s’engage à livrer les colis Colissimo en 48H00. Or, cela fait plusieurs fois que je signale des colis La Poste non livrés aux destinataires dans les délais,

et on me renvoie des courriers en m’indiquant que les Colissimo sont bien arrivés aux bureaux de poste des  destinataire dans les délais contractuels impartis.
La poste fait donc de la publicité mensongère qu’il convient de signaler !
De plus, La Poste propose l’envoi en lettre jusqu’à 3 kilos alors que maintenant La Poste nous refuse tout ce qui est autre que des documents, et que cela ne dépasse pas 2 cm d’épaisseur. (même les livres sont refusés à moins de payer un supplément).

Certaines postes vont même jusqu’à réduire le passage des lettres.
Mais peut-on me dire quel document pèse 3 kilos sans dépasser 2 cm ?
C’est purement de l’abus !
Corrine

22 Commentaires »

  • Jean Claude dit :

    Bonjour

    Moi je ne suis pas content de la poste qui lorsque je dois recevoir des colis a des agents qui ne prennent pas la peine de les livrer à mon domicile et se contentent de placer leur avis dans ma boite a lettres et ce a de nombreuses reprises. Ce manque de sérieux m’oblige à me déplacer et comme j’ai des difficultés pour marcher imaginez ce que je dois faire pour arriver au bureau de poste pour retirer un colis et le ramener. Si je passe des commandes pour être livré c’est qu’il y a une raison majeure .

    Je me suis plaint auprès de la POSTE et les réponses que j’ai eues sont des plus stupides qui soient-  » absent  » absent  » et quand je continue de signaler que c’est faux mais que l’agent ne s’est pas présenté on répond ‘ « mais votre colis a été livré » alors que c’est moi qui me suis déplacé pour le retirer au bureau de poste. Ce matin encore m’est arrivé la même aventure ; Hier avis dans ma boite a lettres et ce matin la même chose .

    Ils se foutent de nous et nous prennent pour des cons alors que faire pour lutter contre ces abus d’un monopole se service public qui n’a de service que le nom.

  • franco dit :

    Bonjour
    J’ai enregistré une commande pour un téléphone mobile en date du 25 juin 2013 le 26 juin 2013 il a été mis en expédition aujourd’hui le 06 juillet on m’annonce que le colis est bloqué en champagne Ardennes a la plateforme.
    j’ai contacté le service logistic a plusieurs reprises sans obtenir une réponses satisfaisante. A mon dernier appel téléphonique une conseillère ma dit qu’une enquête était mise en place le 02 juillet 2013 et qu’il fallait encore attendre 10 jours que l’enquête soit terminée au de la de se délais il envisage de m’envoyer un téléphone dans un délais de 5 jours se qui veux dire quand commandant le 05 juin 2013 vous recevez votre colis »5 jour après » le 17 juillet 2013 !!!!!!!!!!
    En attendant le règlement la poste la bien receptionné,j’appel cela une arnaque caractérisé .Il serait temps de les pénalisés en leurs infligeant une astreinte de 50 euros par jours de retard afin que se service devienne a l’avenir opérationnel

  • VFR44 dit :

    Bonjour à tous ,
    Nous sommes une petite entreprise qui utilise les services colissimo
    Voici ce qui nous est arrivé.
    Notre cliente à reçu son colis abimé, écrasé pour être juste. Elle a pris des photos du colis avant ouverture. Elle a ensuite ouvert son colis pour constater les dégâts. Elle s’est rendue à la poste pour réclamer. On lui a dit que comme le colis était ouvert ils ne pouvaient rien faire. Notre cliente nous contacte pour expliquer le problème. Nous l’avons indemnisé immédiatement et nous nous sommes retournés vers le SAV colissimo pour être indemnisés (colis assuré).
    Nous leur avons envoyé les photos du colis abimé que notre cliente nous a transmises et avons reçu un fin de non recevoir par un courrier qui prétend  » l’acheminement de votre colis et sa distribution ont étés effectués conformément au traitement prévu. Aucun signe de détérioration n’a été constaté par nos services » (non mais ils se foutent de nous !)
    Nous les rappelons, et là, ils nous répondent qu’ils n’ont pas la preuve que le colis de la photo soit bien le bon, qu’il n’y a pas de photo des éléments cassés dans le colis (même si il y en avait, il nous auraient répondu qu’ils n’avaient pas la preuve que les éléments cassés pris en photo étaient bien dans le colis) etc. ..
    Bref tous les arguments possibles et de mauvaise foi pour ne pas faire fonctionner leur assurance, lamentable et plus encore si je puis dire ……
    Par contre en matière de preuve, colissimo a apporté la sienne, celle de la malhonnêteté ! Quoi que vous fassiez de bonne foi, vous n’aurez jamais assez de preuve fasse à leur mauvaise foi pour être indemnisé en cas de colis détérioré.

    Avis aux professionnels : si vous cherchez un transporteur qui assume honnêtement la responsabilité des colis qu’il transporte alors passez votre chemin avec colissimo.

  • amsellem dit :

    jai exepdie un coli le 17/12/2013 no colis/cc5881 5829 6frles colis n jamais arrive reponce urgent svp merci

  • Yaseen dit :

    Idem pour une des postes du 11e8me arnnidrssemeot. Quand il s’agit d’un colissimo, ils refusent toute responsabilite9. Le mien est arrive9 ouvert puis rescotche9 et avec e0 l’inte9rieur l’emballage vide d’une cle9 USB qui ne m’appartenait pas ! Et pour couronner le tout j’ai meame ree7ue une lettre en recommande9e ouverte !!! Bonne chance pour le portable !les produits tombe9s du camion ne le sont pas pour tout le monde…

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